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FAQ

Where do you ship to?

The simple answer is everywhere, well anywhere that Royal Mail can! We also offer free shipping on orders over £30 (UK only).

Which payment methods can I use?

We accept card payments via PayPal, Visa, Mastercard & American Express.

How long does shipping take?

If your order is placed prior to 1pm Monday-Friday, it will be dispatched the same day and will be with you within 1-2 working days. If your order is placed after 3pm, your order will be delivered within 3-5 working days. If there is ever a reason for delay, a member of our team will be in touch. We cannot take responsibility for parcels that are signed for by anyone other than the intended recipient.

There’s a problem with my order, what should I do?

Please email customer services on hello@wearefaace.com

What’s your returns policy?

Returns requests must be made within 30 days of purchase. Please email on hello@wearefaace.com with your order number and details of your request and we’ll get back to you within 72 hours. All unused and faulty products will be accepted.

Where can I buy Faace products?

We are currently available on wearefaace.com and in Spain exclusively at laconicum.com

Can you use Faace when pregnant?

Tired faace is suitable for pregnancy (full term). Sweaty faace and Period faacce are not suitable for the first trimester of pregnancy (due to presence of Lavender Essential Oil) but are suitable for months 3-9.

Do you test on animals?

Absolutely not, never.

Are the products vegan?

Yes, all our products are vegan.

Are the ingredients organic?

We use a mixture of organic and certified organic ingredients wherever possible. Sometimes, for example where an ingredient is wild-harvested, they are not classed as organic (because they grow wild). Our products are 100% naturally derived, which means all ingredients are derived from natural sources, rather than synthetically created in a lab.

What skin types are faace products suitable for?

Our products are suitable for all skin types.

Are the products suitable for Malasezzia, and other skin concerns like acne, dermatitis and eczema?

The formulas are 100% naturally derived making them perfect for delicate skin conditions such as dermatitis and eczema. They will be perfect for acne, especially the masks with salicylic acid (which is all three). The masks would also be suitable for Malasezzia, especially the masks with antimicrobial oils such as tea tree (Tired faace and Period faace) and lavender (Period faace and Sweaty faace).

Do your products have an expiry date?

Yes. Please refer to the pack which will include the expiry date of that product. Products also have a shelf life once opened which is also stated on pack.

Can I get a sample?

Unfortunately, we haven’t yet created small samples of our masks, but we’re working on it.

Can I ask you anything?

Yes, we are a transparent beauty brand and are more than happy to answer your burning questions. We’ll get back to you as soon as we can but just in case we’re busy formulating new Faace products, please allow up to 72 hours for a reply.

_Life gets in the way of good habits. We hear you.

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